CanCELLATION POLICY

You may cancel reservations up to 12 hours prior to the scheduled start time of your enrolled class with no penalty.*

Cancellations must be done through the booking platform and your class will be reimbursed onto your account to use at a later time. Reservations cancelled less than 12 hours prior to your scheduled class will not be subject to a refund, no exceptions.

Please be advised that our cancellation policy still applies to our flex pass and Big Wheel Unlimited memberships.

Flex Pass Membership/Monthly Auto Renew holders: cancelling within 12 hours of class start time or no-showing will result in being charged a class pass from your monthly allotment.*

Big Wheel Unlimited members: cancelling within 12 hours prior of class start time or no-showing, will result in an automatic charge of $10.*

​Additionally, clients must be present at least 5 minutes prior to the posted class start time. The door is locked at the start of class for safety reasons, we reserve the right to refuse entry upon late arrival as it is disruptive to the class in session.*

*This policy is in accordance with our Purchase Policy (listed in our Waiver signed by each client through online registration).